This Privacy Policy explains how Meliora Songs collects, uses, stores, and protects information when you visit meliorasongs.com, place an order, complete our customer intake form, contact us, or use our services.
By using our website or purchasing from Meliora Songs, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- WhatsApp number or phone number
- Recipient name
- Relationship details
- Occasion details
- Song preferences
- Memories, stories, nicknames, dates, messages, and personal details submitted for song creation
- Payment status and payment reference details
- Customer support messages
- Website usage information such as basic analytics, device information, and traffic source where available
2. Sensitive Personal Stories
Meliora Songs creates personalized songs from customer-provided stories and memories. The details you submit may be personal or emotional. We use this information only to create, revise, deliver, and support your order.
Please do not submit information you do not want used for song creation. Please do not submit highly sensitive personal data unless it is necessary for your song.
3. How We Use Your Information
We use your information to:
- Process your order
- Create your personalized song
- Contact you for clarification
- Deliver your final song
- Provide customer support
- Track payment and order status
- Improve our forms, website, and customer experience
- Maintain records for business, tax, and legal purposes
4. Tools And Service Providers
We may use trusted third-party tools to operate the business, including:
- Google Workspace for email, file storage, and spreadsheets
- Google Drive for storing order files and final deliveries
- Google Sheets for order tracking
- Tally Forms for collecting customer song details
- Razorpay for payment processing
- Framer for website hosting and website management
- AI music generation and production tools for creating songs
These providers may process information according to their own policies and security practices.
5. Payment Information
Payments are processed through Razorpay or another payment processor shown at checkout. Meliora Songs does not ask customers to share card numbers, banking passwords, OTPs, or UPI PINs with us. Payment details are handled by the payment processor.
6. Song Creation And AI Tools
Your submitted details may be used to create lyrics, prompts, drafts, and final songs using AI-assisted music generation and production tools. We aim to use only the information necessary to create your personalized song.
7. Sharing Of Information
We do not sell customer stories or personal information.
We may share information only when necessary:
- With service providers involved in form collection, payment, storage, song creation, or delivery
- To comply with legal obligations
- To prevent fraud, abuse, or security issues
- With your consent
8. Sample Use And Testimonials
We will ask for permission before using parts of a song, story, testimonial, screenshot, or customer video for marketing. If you choose "No" in the intake form, we will not intentionally use your song as a public sample.
9. Data Storage
Customer information and song files may be stored in Google Workspace, Google Drive, Google Sheets, Tally, and related tools. We take reasonable steps to keep information organized and limit access.
10. Data Retention
We may retain customer order data, communication records, and song files for business, support, accounting, and legal purposes. You may contact us to request deletion where legally and operationally possible.
11. Your Choices
You may contact us to:
- Ask what information we hold about your order
- Request corrections
- Request deletion where possible
- Withdraw permission for future sample use
12. Security
We take reasonable precautions to protect customer information. However, no online transmission or storage method is 100% secure.
13. Children's Privacy
Our services are intended for adults purchasing gifts. Customers should not submit personal information about children unless they have the right to do so.
14. Policy Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page.
15. Contact
For privacy questions, contact:
hello@meliorasongs.com